Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a fast-withdrawal casino? This is the place. We read every message that comes in, though we can't offer personal gambling advice or resolve disputes between you and a casino operator directly.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. We aim to respond within a couple of business days. When you write in, it helps to include:
- The name of the casino or page you're asking about
- A short description of the issue or question
- Screenshots, if you're reporting something like a broken link or an outdated bonus term
What we can and can't help with
We're an independent review site, not a casino operator, a payments processor, or a regulator. That shapes what we're able to do when you get in touch:
- We can correct factual errors on our pages, update information that's gone out of date, and point you toward the right page on this site — for example our notes on responsible gambling or our terms and conditions.
- We can't process withdrawals, override a casino's account verification, or intervene in a dispute over a bonus or payout. Those matters sit with the casino's own support team and, where relevant, the regulator that licenses them.
If your query is about a withdrawal that's taking longer than expected, contact the casino's support channel first — live chat is usually fastest — and have your verification (KYC) documents ready, since most delays come down to identity checks rather than the casino itself.
Reporting a scam or a licensing concern
If you believe a site is operating without a valid licence, misrepresenting its terms, or engaging in practices that look like a scam, tell us. We review these reports and factor them into how we cover a brand. Genuine online casinos operating in regulated US states hold a licence from the relevant state gambling authority, and that licence is usually stated on the casino's own site — if you can't find it, that's worth raising with us.
Feedback on our reviews and rankings
Our rankings and editorial ratings are based on published information — bonus terms, banking options, game libraries, and how quickly a casino processes withdrawals compared with others on the list. Commission from any casino we link to never buys a better position. If you've used a casino we cover and your experience differs from what we've written, especially around payout speed or a specific banking method, we want to hear about it. Reader feedback is one of the ways we keep pages accurate between updates.
Before you write in, a few things worth checking first
- Bonus terms, wagering requirements, and withdrawal caps are set by the casino, not by us — check the operator's own terms page for the current wording before claiming an offer.
- If you're concerned about your own gambling habits, our responsible gambling page lists deposit and time-limit tools, self-exclusion options, and support services.
- General questions about who we are and how this site is put together are answered on our About Us page.
A note on response times
We're a small editorial team, so while we try to reply within a day or two, more detailed queries — like a request to review a specific withdrawal experience across several casinos — can take a little longer. We'll always acknowledge receipt and let you know if we need more information.